Shipping & Returns
Shipping
Lemonwood offers complimentary shipping on all orders over $199 before tax across Canada and continental USA.
To inquire about international shipments, please contact us at info@lemonwood.ca. Lemonwood is not responsible for any tax, duty or freight charges billed from the destination country.
Returns
If you are unsatisfied with your order, item(s) must be returned or exchanged within 14 days of the original date of purchase.
Promotional items are eligible for return or exchange within 14 days of purchase.
To qualify for a return or exchange, item(s) must be:
- In original condition, unused and undamaged
- With all tags attached
- In original packaging
- Accompanied with proof of payment
Final sale items cannot be returned or exchanged. Items are labelled ‘Final sale’ online and identified in-store. Gift cards, Face Masks and Earrings are final sale.
GIFT ITEMS
Gift items that are not final sale and accompanying a gift receipt are eligible for exchange or store credit within 14 days of purchase.
ONLINE RETURNS
Returning online orders are easy with no additional costs. Simply return in-store or ship back your item. Please reach out to info@lemonwood.ca to initiate a shipping return label. Final sale items are not applicable to online returns.
REFUNDS
Refunds will be credited to the original form of payment. Non-cash orders must correspond to the last 4 digits of the card used in the original payment. Please note refunds can take up to 10 business days to show on your account, depending on your payment provider.
PRICE ADJUSTMENTS
We offer price adjustments at your request on merchandise within a 2-week period of the original purchase date.
- Promotional items moving to a deeper discount are eligible for a price adjustment
- Final sale items are not applicable to a price adjustment
- Price adjustments may be requested once per item
- Price adjustments will be credited back to the original form of payment
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