Legal

TERMS & CONDITIONS

Shipping

Orders are usually processed and shipped within 5-7 business days. Lemonwood Luxury ships orders through Canada Post via PayPal. You will receive an email when your order has shipped and will be provided with your Canada Post tracking number.

Taxes & Duties

Canadian orders are subject to applicable taxes, based on your province of residence. International orders will not be charged taxes, but may be subject to import duties and fees. Lemonwood Luxury is not responsible for any tax, duty or freight charges billed from the destination country.

Payment

We currently accept payment through PayPal, which includes Visa, Mastercard and American Express options. All prices are listed in Canadian dollars and will be charged in Canadian dollars.

Return Policy

Merchandise that has not been worn, altered or washed, and is in the original packaging with all tags attached, may be exchanged or returned for store credit within 30 days of purchase. Shipping and handling charges will not be refunded. Sale items and special orders are final sale. We reserve the right to refuse a refund if the return does not meet these guidelines.

Any merchandise purchased through one of our retailers must be returned at that location. We can only process returns purchased directly from Lemonwood Luxury.

Please email info@lemonwoodluxury.com with your order number and reason for return, and we will send you detailed instructions for completing the return process.

Handmade garments

Due to the handmade nature of our products, there may be minor inconsistencies or imperfections with each garment. These imperfections should not affect the quality or longevity of the product.

 

PRIVACY POLICY

Overview

Lemonwood Luxury cares about you and knows that your privacy is important to you. This notice describes our privacy policy. By visiting lemonwoodluxury.com, you are accepting the practices described in this Privacy Policy. This Privacy Policy is incorporated into the Terms of Use, which govern your use of the website maintained and operated by Lemonwood Luxury. We will use your information only for the purposes set out below. We may need to update this Privacy Policy from time to time, so we recommend that you regularly check this page to ensure that you have read the most recent version.

Type of personal information collected

Personal information will only be collected to the extent that we deem reasonably necessary to serve a legitimate business or marketing purpose. We collect personal information only if you choose to share such information with us. Personal information is collected from you when you register with our website, purchase products, or request other services that require information, registration or subscription. You also provide us with personal information when you choose to contact us or send us correspondence. We use the information that you provide to respond to your requests, improve your customer experience and communicate with you.

When you place an order with Lemonwood Luxury, you will need to supply certain personal information, including (but not limited to) your name, email address, phone number, shipping address, credit card billing address and credit card information, so that we can process and fulfill your order.

Lemonwood Luxury does not share or sell our contact lists or any of your personal information.