LEMONWOOD

Orders are usually processed and shipped within 3-5 business days. You will receive an email when your order has shipped and will be provided with your tracking number. Lemonwood uses multiple shipping carriers, including, but not limited to, Canpar, Dicom, and Canada Post.

Canadian orders are subject to applicable taxes, based on your province of residence. International orders will not be charged taxes, but may be subject to import duties and fees. Lemonwood is not responsible for any tax, duty or freight charges billed from the destination country.

We currently accept payment through PayPal, which includes Visa, Mastercard and American Express options. All prices are listed in Canadian dollars and will be charged in Canadian dollars.

If you are unsatisfied with your order, item(s) must be returned or exchanged within 14 days of the original date of purchase.

Promotional items are eligible for return or exchange within 14 days of purchase.

To qualify for a return or exchange, item(s) must be: In original condition, unused and undamaged, with all tags attached, in original packaging, accompanied with proof of payment.

Final sale items cannot be returned or exchanged. Items are labelled ‘Final sale’ online and identified in-store. Gift cards, Face Masks and Earrings are final sale.

GIFT ITEMS

Gift items that are not final sale and accompanying a gift receipt are eligible for exchange or store credit within 14 days of purchase.

ONLINE RETURNS

Returning online orders are easy with no additional costs. Simply return in-store or ship back your item. Please reach out to info@lemonwood.ca to initiate a shipping return label. Final sale items are not applicable to online returns.

REFUNDS

Refunds will be credited to the original form of payment. Non-cash orders must correspond to the last 4 digits of the card used in the original payment. Please note refunds can take up to 10 business days to show on your account, depending on your payment provider.

PRICE ADJUSTMENTS

We offer price adjustments at your request on merchandise within a 2-week period of the original purchase date.

- Promotional items moving to a deeper discount are eligible for a price adjustment

- Final sale items are not applicable to a price adjustment

- Price adjustments may be requested once per item

- Price adjustments will be credited back to the original form of payment

Due to the handmade nature of our products, there may be minor inconsistencies or imperfections with each garment. These imperfections should not affect the quality or longevity of the product.

Lemonwood cares about you and knows that your privacy is important to you. This notice describes our privacy policy. By visiting lemonwood.ca, you are accepting the practices described in this Privacy Policy. This Privacy Policy is incorporated into the Terms of Use, which govern your use of the website maintained and operated by Lemonwood. We will use your information only for the purposes set out below. We may need to update this Privacy Policy from time to time, so we recommend that you regularly check this page to ensure that you have read the most recent version.

Personal information will only be collected to the extent that we deem reasonably necessary to serve a legitimate business or marketing purpose. We collect personal information only if you choose to share such information with us. Personal information is collected from you when you register with our website, purchase products, or request other services that require information, registration or subscription. You also provide us with personal information when you choose to contact us or send us correspondence. We use the information that you provide to respond to your requests, improve your customer experience and communicate with you.

When you place an order with Lemonwood, you will need to supply certain personal information, including (but not limited to) your name, email address, phone number, shipping address, credit card billing address and credit card information, so that we can process and fulfill your order.

Lemonwood does not share or sell our contact lists or any of your personal information.